Frequently Asked Questions
Sizing & Fit
How do your pieces fit?
Most of our pieces are designed to be fitted and body-hugging while still comfortable. The cotton fabric has stretch, so it moves with your body. Other fabrics may be less stretch, read descriptions.
Do your items run true to size?
Yes, we recommend ordering your usual size for a tight fit. If you like looser clothing, order one size up. Ultimately, check the size charting for each product.
I’m not sure what size to get, what should I do?
We recommend checking our Size Guide and choosing based on your measurements. If you’re curvier in the hips, size based on hips for bottoms. If you’re fuller in the bust, size based on bust for tops.
Fabric & Quality
What fabric are your pieces made of?
Most of pieces are made from a soft, breathable blend of 95% cotton and 5% spandex for stretch.
Are your pieces see-through?
Our fabrics are designed to be high quality and not sheer, but we recommend nude undergarments for lighter colors.
Care Instructions
How should I wash my items?
We recommend washing in cold water and air drying to maintain the shape, softness, and longevity of your pieces.
Will the items shrink?
Because our pieces contain cotton, slight shrinkage may occur if exposed to high heat. To avoid this, wash cold and air dry.
Orders & Shipping
How long does shipping take?
Orders are processed within 1–5 business days. Shipping times will vary based on your location and shipping method selected at checkout.
Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times are calculated at checkout.
Can I change or cancel my order?
We process orders quickly, so changes or cancellations are not guaranteed. Please contact us as soon as possible if needed.
Returns & Exchanges
What is your return policy?
We accept returns on unworn items within 7 days of delivery. Items must be in original condition with tags intact. $8 of $16 fee applicable.
Do you offer exchanges?
Yes, exchanges are available for different sizes, subject to stock availability.
What items are non-returnable?
Items marked as final sale or worn/washed items cannot be returned.
Still have questions? Email contact@gonatrl.com
